SHIPPING POLICY
At Pure Heart Co., we strive to ensure that your orders are delivered in a timely and secure manner. Shipping costs are based per item to make sure each item is carefully packaged to guarantee its safe arrival.
If you are local to DFW you can select "PICKUP" to bypass the shipping costs and arrange to pick up your items instead. With a pickup order you will need to wait for a confirmation email to arrange the date and time of your pickup.
We want to make sure you can shop with confidence, knowing that your items will be delivered efficiently and with care.
CARE INSTRUCTIONS
You are investing in a functional piece of art that was created to last! While you can put your piece in the dishwasher, we highly recommend handwashing your piece with warm water and soap for the best long-lasting results.
RETURN & EXCHANGE POLICY
Because each item is handmade and one of a kind, returns, refunds, and exchanges due to of change of mind are not accepted. Please review your order carefully before purchasing. All sales are final. Orders are carefully packed but if you receive a broken item in the mail, please contact Pure.heart.pottery@gmail.com immediately with clear photos of broken item(s) and the condition of the package and we can work out a solution.
Please don't hesitate to reach out with any questions, comments, or concerns!